Privacy Policy

Introduction

Pivotal Changes ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website or interact with our services.

By using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not access the site.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and other information you voluntarily provide through our waitlist form or other contact methods.
• Child-Related Information: Information about your child's age and developmental concerns that you share with us to facilitate services.
• Usage Data: Information automatically collected when you visit our website, including IP address, browser type, pages visited, and time spent on the site.
• Cookies and Tracking: We may use cookies and similar tracking technologies to improve your experience and analyze site usage.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and process waitlist submissions
• Communicate with you about our services, including appointment scheduling and follow-ups
• Improve our website and the services we offer
• Comply with legal obligations and protect our rights
• Send you updates about Pivotal Changes, with your consent

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. While no method of transmission over the internet is 100% secure, we strive to use commercially acceptable means to protect your data.

Any protected health information (PHI) we receive in connection with clinical services will be handled in accordance with applicable HIPAA regulations and our Notice of Privacy Practices, which will be provided separately.

Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties, except in the following circumstances:

• Service Providers: Trusted third parties who assist us in operating our website or conducting our business, provided they agree to keep your information confidential.
• Legal Requirements: When required by law, regulation, or legal process.
• Protection of Rights: When necessary to protect our rights, safety, or property, or that of our users or others.

Children's Privacy

Our website is not directed at children under 13. We do not knowingly collect personal information directly from children. The child-related information we receive is provided by parents or guardians in connection with service inquiries.

If you believe we have inadvertently collected information from a child under 13 without parental consent, please contact us immediately and we will take steps to delete such information.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications

To exercise any of these rights, please contact us using the information below.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Pivotal Changes
Email: info@pivotalchanges.com
North Houston, Texas